The estimated start date for the shipping process and entry into the postal flow of our next kits are:

NRC#075 - Marina Sena: November/2023

NRC#076 - Elza Soares: December/2023

NRC#077 - Letrux: December/2023

NRC#078 - Belchior: January/2024

RP#004 - Marisa Monte: January/2024

*Last updated on 10/25/2023. Dates are subject to change.

You'll receive the title released in the month you join the club first. You can track your orders by logging in to the subscriber area.

Your kit will be shipped by Correios, and you can choose between PAC or SEDEX. For cities where PAC isn't available, such as São Paulo, we only offer SEDEX. After sending the invoices via email, we send the kits to Correios, and a tracking code is generated for each shipment. We'll email you your code, and then you can track the kit's journey until it reaches your turntable! From the moment the code is issued, Correios has up to four business days to ship the kit.

In the subscriber area, in your order history, you can track the status of each product:

In mastering - the record is undergoing audio mastering.

In production - record is being pressed in the factory and magazine is being printed.

In handling - the kit (disc, magazine and graphic material) are being prepared for shipping.

In transit - after the labels have been issued, when the order is being sent out.

Delivery completed - when all kits have been marked as delivered by the post office. If your order status is "delivery completed" and you haven't received it, please contact support.

Yes, payments are made monthly or bimonthly, depending on the plan you choose. Charges are made automatically unless you cancel your subscription. The subscription fee plus shipping is credited to the card you registered when you signed up.

With the MONTHLY option, you pay and receive a new kit every month, according to the delivery date. With the BIMONTHLY option, you pay every two months and receive only the kits for those months.

In the Financial tab of your subscriber area, you can edit your credit card details or change the payment method for your recurring bill.

Yes. For the MONTHLY subscription, the grace period is three months (for payment of three kits). For the BIMONTHLY subscription, the grace period is six months (also for payment of three kits). If you cancel within this period, there is a 50% penalty on the remaining balance to complete the grace period. Canceling after this period is free of charge.

Not at the moment. This would make our kit production planning and delivery logistics unfeasible.

Yes, you're free to join the club in whatever way is most comfortable for you. If you want to change plans, just contact us and request the migration. But please note: to switch from the MONTHLY to the BIMONTHLY plan, you must adhere to the three-month grace period (equivalent to paying for three kits).

You must request a change of address for your registration directly with the support team, via email recordclub@noize.com.br

If you notice you haven't received an NRC kit, first check that the payment for the issue was processed correctly. Issues can occur, whether due to credit card instability, security issues, or even a lack of funds on the recurrence date. After confirming payment, contact our team. Please note: you have 20 business days after the last delivery attempt to request a replacement kit. Keep track of your tracking number, and we'll ship your kit within the deadline. If the deadline passes, we'll refund the undelivered issue.

If you notice something wrong with your disc or NOIZE magazine, you have up to 30 business days after the delivery date to contact us. Send a message using the form at the bottom of this page and describe your problem. If possible, send photos or videos demonstrating the defect so we can monitor your case and, if necessary, replace it.

If you need to leave NOIZE Record Club, simply contact our customer service team using the form linked in the last section of this page or by email at recordclub@noize.com.br

You can send an email to recordclub@noize.com.br or submit a request using the form linked in the last section of this page. Formal requests such as product exchanges, subscription cancellations, or undelivered orders must be submitted via email.